Shipping & Returns Policy

This is a sample page.

Shipping & Returns.

  • Deliveries are to Melbourne Metro areas only, all other deliveries within Victoria are POA.
  • Interstate deliveries are preferably organised by you.
  • All deliveries will require a signature.
  • We aim to have materials on site within 48 hours of order placement.
  • Delivery costs vary by order size, weight and delivery address, and will be confirmed via phone or email on receipt of your order.

Shop online   Free pick up in store.

  • Standard online orders: Shop online and collect your purchases in-store.
  • During the checkout process you may elect to collect the items in your shopping trolley from our sales centre at 22 Commercial Place Keilor East.


  • Unopened and unused items in their original condition may be returned upon presentation of the invoice within 14 days of order
  • After 14 days of order a 25% restocking fee shall apply.
  • Refunds will be processed to the original payment method, with EFTPOS/Credit Card refunds processed only against the original card details.
  • Clearance items can only be exchanged, a refund is not available.
  • Returns or exchanges of online purchases may be made in person or by post.
  • Ceiling Distributors Pty Ltd is not liable for the loss of an item being returned, we recommend that you return it using registered mail.
  • Any costs incurred in returning “change of mind” goods, is covered by the purchaser.
  • If you are returning or exchanging a faulty or damaged item, we will pay for the packaging and postage costs.

Non-Returnable Items 

  • Any non-standard products ordered, including all Autex acoustic materials, are non-returnable.

Returning goods in person.

  • If you change your mind on an item purchased online, you may return it for an exchange or refund, providing that goods are returned within a timely manner and meet the conditions outlined under Returns.
  • Present the goods plus your invoice at Ceiling Distributors Pty Ltd within 14 days of order The method of payment used to make your purchase must be presented.